Shipping Policy
At matrcare.com, we are committed to delivering your Ayurvedic care products with care, speed, and transparency. Please read the following details regarding our shipping process:
🚚 Order Processing Time
All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving payment confirmation.
Orders placed after 2:00 PM IST may be processed the next business day.
📦 Shipping Duration
We aim to deliver your order within the following timeframes:
Metro Cities: 3–5 working days
Non-Metro Areas: 5–7 working days
Remote or Rural Locations: 7–10 working days
Delivery times may vary due to courier partner delays, regional lockdowns, or natural disruptions.
🌍 Shipping Policy Coverage
We currently ship across India. For international shipping requests, please write to us at support@matrcare.com (subject to availability and compliance).
💸 Shipping Charges
Free Shipping on prepaid orders above ₹999
A flat rate of ₹60 is charged for orders below ₹999
Cash on Delivery (COD), if available, may include an additional handling charge (₹50–₹100 depending on location)
🔎 Order Tracking
Once your order is dispatched, a tracking link will be shared via email/SMS/WhatsApp. You may track the shipment status at any time using the provided link.
❗ Delays and Issues
If your order hasn’t arrived within the estimated timeframe:
Check your tracking info for courier delays.
Contact us at care@matrcare.com with your order number, and we’ll assist you promptly.
📦 Damaged or Missing Items
If your package arrives damaged or with missing items, please:
Email us within 3 days of delivery at care@matrcare.com
Include your order ID, images of the parcel/product, and a brief description of the issue
We’ll initiate an appropriate resolution (refund or replacement) per our Refund Policy.
🛡 Secure Packaging
All MatrCare orders are carefully packed to ensure hygiene, safety, and product integrity during transit.
Thank you for choosing Matrcare — where Ayurveda meets motherhood with trust and care. Please consult our vaidyas for more information.
For more details, please reach us at:
📧care@matrcare.com