Refund and Return Policy

At Matrcare, our goal is to ensure that every product reaches you in perfect condition and serves its intended purpose of nourishing and restoring new mothers.

Refund and Return Policy As our products are herbal health supplements and personal wellness items, we do not accept returns or offer refunds once a product has been delivered.

🚚 Exceptions — Damaged or Leaked Products

We do offer replacements or refunds under the following circumstances:

Breakage during transit

Leakage or spillage of product upon arrival

Tampered packaging or expired items received

📝 To Request a Replacement or Refund:

Please contact us within 48 hours of delivery and share the following:

Order number

Clear photographs of the damaged product and packaging

A brief description of the issue

Send these details to: 📧 care@matrcare.com

Once verified, we will arrange a free replacement or initiate a refund, as appropriate.
❗ Note:

Refunds/replacements will not be issued for complaints raised after 48 hours of delivery.

Products must remain unopened and unused in all valid cases of return.

Your satisfaction and the well-being of mothers are central to our values. We thank you for your understanding and support. Please consult our vaidyas for more information.